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Refund & Return Policy
At Yadah Ahfreekah, we take great care in crafting every piece with precision and excellence. To maintain our high standards, our Return and Exchange Policy is as follows:
Custom-Made & Bridal Pieces:
- Returns and exchanges are not accepted for custom-made and bridal pieces.
- To ensure a perfect fit, we provide multiple fitting sessions and design reviews within the agreed design scope and payment terms.
- We are committed to working closely with you until you are fully satisfied with your outfit.
Order Cancellation for Custom & Bridal Pieces
- Custom or bridal orders can only be canceled before our team starts working on them.
- If eligible for cancellation, please allow 14 working days for the refund to be processed.
- Custom and bridal orders must be picked up on the allocated date, with a grace period of one month. After this period, storage fees may apply.
Ready-to-Wear Collection:
- Items in their original, unused condition with tags attached may be eligible for store credit or an exchange if returned within:
- 24 hours (for customers within Abuja)
- 48 hours (for customers outside Abuja)
- Returns must be made to our designated location, with all logistics costs borne by the customer.
Refunds & Exchanges for Damaged Items
- If you receive a damaged item, kindly notify us within 3 hours of delivery with clear video evidence.
- We highly recommend recording a video while unboxing to ensure any issues are properly documented.
- Eligible claims will be processed for exchange or refund, which may take up to 7 business days to complete.
Important Notes:
- Sale items are final and cannot be returned or exchanged.
- Orders can only be canceled before dispatch.
- Delivery charges are only refundable for faulty items.
- Please allow 5 business days for refund processing on defective items.
- Items left unclaimed for more than 3 months will be donated to charity.
- For international orders, import duties and taxes are the responsibility of the customer.
We are committed to providing you with exceptional service and quality craftsmanship. Thank you for choosing Yadah Ahfreekah!